When we say ‘we’, ‘us’ or ‘Usertesting.sg’ it is because that is who we are and we own and run the Sites.
If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our data protection officer via email:
We collect certain personal information about visitors and users of our Sites.
The most common types of information we collect include things like: names, email addresses, IP addresses, contact numbers, survey responses, support queries, sales queries, content you direct us to make available on our Sites, and web analytics data.
We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites.
We collect your personal information when you provide it to us when you subscribe to a newsletter, email list, submit feedback, submit your company listing, submit an event, fill out a survey, or send us a communication.
Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular, third party service providers like Google, Facebook, who are located in the US, which may provide information about you when you navigate our site and they send us information such as your device type, operating system, browser ID, IP address, Internet Service Provider etc. The information varies and is controlled by that service provider or as authorized by you via your browser settings.
You can access some of the personal information that we collect about you by logging in to your account for selected Sites. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Sites or request removal of your personal information at any time. To make an access, correction, or removal request of your personal information, you may contact us using the contact details at the start of this policy.
Your personal information will be:
Your personal information will not be:
To exercise data protection we are committed to:
We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Singapore and the US. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
We rely on third party services to maintain its own services.
We use information that we collect about you or that you provide to us, including any Personal Data:
With your consent, we may also use your information to send you newsletters and contact you about our services that may be of interest to you, including events and other activities that may be in your area or may be of interest to you. If you wish to consent to this use, please check the relevant box located on the form on which we collect your data. If you wish to change your choice, you may do so at any time by sending us an email stating your request using the contact details at the start of this policy.
We will keep personal information for an undetermined amount of time or until you asks us to anonymize and / or delete your data.
Your data at Usertesting.sg is not shared with or sold to any third party. Usertesting.sg’s staff and contractors have access to users data for the purpose of providing services.
No personal information is stored on staff or contractor computers on a permanent basis. Contractors are requested to delete this data at the end of their mission.
Effective date 30 September 2020